So it's another gray New England winter afternoon, which means it's time for my caffeine fix. I walk down the street to my usual Starbucks, but for some reason the line is longer than usual and I don't feel like waiting. Then I notice a coffeehouse that I had never seen before. It's surprising because it's bigger than normal and has a very staid, conservative name. More like a string of names, actually, followed by a "P.C." I take this to mean "professional coffeehouse," or something.
"Oh, don't worry," she says. "We'll send you an invoice."
Conference with customer in regards to customer's preference for beverage. Further discussion with same in regards to size, temperature, and fat content. Online research conducted in regards to same.
The time she spent is tracked to the nearest tenth of an hour.
Lawyers: if you're using cost-plus pricing (to wit, billable hours and marked-up expenses), keep in mind that your clients are probably just looking for a fast cup of joe.